By FOX’s Eben Brown
Debbie Baker went back to school to become a teacher, taking out federal loans that she was told would qualify for partial forgiveness over time provided she kept current on payments. After graduation, he servicer sent her a shocking first bill.
“They wanted $500,” she exclaimed. She protested that she couldn’t make such payments and was offered to put the loans in forbearance, meaning she could delay repayment.
“They refused to take partial payments,” Debbie recalls.” It was my whole paycheck that I give to them, or I take the forbearance.”
They eventually consolidated her loans and placed her under a repayment plan called Income Based Repayment or IBR. And she verified, at the time, that payments made timely would still qualify for the public service forgiveness she was seeking; public school teachers in the program can have their federal loan balances canceled if they make timely payments for a set number of years.
But the loan servicer, at this point, started making many mistakes. 
“They would file incorrect IRS forms, trying to get my tax transcript. They would stamp my signature,” she says. “They even said I bounced a check, which my bank says ‘No, it was never presented.’ They posted the check. They reversed the payment.”
And then one day, a letter arrived.
“I’m so excited,” Debbie recalls. “My husband is coming home, and I was going to tell him, ‘Honey we made it!’.”
“You’ve been denied,” a devastated Debbie read. “All this time, they let me pay for thirteen years on an incorrect loan.”
Looking at their amortization schedule, Debbie learned she barely paid anything over her 13 years of on-time payments. Now, the servicer said, Debbie was responsible for a very large balance bill.
“Over $76,000,” laments Debbie. “I only borrowed $34,000 to start with. I was within about $1,500 of paying that. They put $34.24 to principle. That’s it. That’s all.”
Debbie, however, says she and her husband can’t retire until their balance is paid. And they lack the funds to make it go away instantly. 
Ever since laws passed in the 1990’s amending the federal bankruptcy codes, student loan debtors in trouble have had very little recourse in staving off collectors and challenging debts. The courts require they prove a murky standard of “undue hardship.” Most attempts to reach this standard do not succeed in court. A legislative attempt to change the law to again allow student loans be simply discharged is being debated.
Watch Eben Brown’s complete video below and listen to his five-part series on this week’s ‘FOX News Rundown‘ podcast.
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