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PODCAST FREQUENTLY ASKED QUESTIONS (FAQ)
***Attention Windows 7 Users***
We’ve noticed a quirk whereby if you try and copy/paste your podcast user name and password in iTunes and/or Internet Explorer with Windows 7, the credentials will frequently be rejected. If you are using Windows 7, please manually type your podcast user name and password when prompted, and then use your mouse to click the box that says “Save my credentials” or “Save Password”.
FOX News Radio Podcast Frequently Asked Questions
I purchased a podcast subscription. Now what?
Note: If you’ve purchased an individual podcast episode download, please click here for instructions: Individual Podcast Episode Instructions
As soon as your premium podcast subscription purchase is complete you will receive an email from PayPal or 2Checkout acknowledging your subscription and payment, and you’ll receive a “Premium Podcast Info” email from FOX News Radio. The email from FOX News Radio will contain your “Private Podcast URL” (the link to your podcast) and instructions on how to add the Private Podcast URL to your iTunes or other podcast software.
Do I have to use iTunes to access the podcast?
Absolutely not! You can use any podcast downloading software. Podcast software is frequently referred to as a “Podcatcher”. We recommend Ziepod because it’s free and very good. There is a fairly exhaustive list on Wikipedia of the gamut of “Podcatcher” software out there, for PC’s, Macs, Linux, and mobile phones such as the iPhone, Android, Blackberry, and others. See here: Wikipedia “Podcatcher” List.
Additionally, you can access your podcast directly via your web browser if you prefer to listen that way. Just click on your “Private Podcast URL” you receive with your FOX News Radio podcast info email (or copy the Private Podcast URL and paste it in your web browser’s address bar) and enter your podcast user name/password when prompted* (*see Windows 7 advisory at the top of this page), OR, go to your Fox News Radio Podcast Account Manager page and enter your podcast user name and password when prompted* (*see Windows 7 advisory at the top of this page).
I downloaded an individual podcast episode. Do I do anything differently?
Yes. If you want to use a podcatcher program like iTunes, you will need to “import” your downloaded file into the podcatcher program. You don’t subscribe in the program as you would with a monthly or yearly subscription. When you get your FOX News Radio “Order Information” email for your individual podcast purchase, you’ll see that it has a large icon labeled “DOWNLOAD” on it. Underneath the icon is a URL (link) to the podcast episode. Click on either of those to begin the download of your file. Make note of where on your computer the file is being saved to.
Once downloaded, you can either listen to the podcast “mp3″ file on your computer with your default music player (such as Windows Media Player or Quicktime), OR, you can import (iTunes calls it “Add to the Library”) the file into a program like and then sync it to an mp3 player. Here’s a quick tutorial from youtube.com on how to use iTunes to “Add to the Library” any mp3 files (like an individual FOX News Radio podcast episode):
What do I do if I lost or forgot my subscription information?
You can use our tool to have this information sent to your email address. You MUST use the email address that was used to place the order. You will also need the subscription ID (from PayPal receipt), or sale number (from 2Checkout.com). Click here to begin.
Hey, my FOX News Talk radio podcast is supposed to be three hours! What gives?
We strip out the top and bottom of the hour newscasts, as well as the commercial breaks from each hour of your FOX News Talk radio (Kilmeade and Friends/John Gibson/Tom Sullivan/Alan Colmes) podcast. That leaves about 37 minutes and 40 seconds of content time per hour. All of our FOX News Talk radio podcasts are three hour shows, so that works out to about 1 hour and 53 minutes of show content per podcast.
Do I have to re-subscribe every month or every year?
Absolutely not. Our subscriptions auto-renew (as mentioned on the PayPal and 2Checkout payment page) on the anniversary date of the term you have paid for (month or year). Do not sign-up again unless you are purchasing a premium URL for someone else as a gift.
What happens when my credit card on file with PayPal expires?
PayPal will notify you when your credit card is about to expire. If you do not update your credit card on file, then PayPal will automatically cancel your subscription immediately as payment could not be processed. Make sure your spam settings allow emails from PayPal to enter your inbox. DO NOT REPLY TO ANY EMAILS WITH YOUR PAYPAL USERNAME OR PASSWORD.
What happens when my form of payment fails to renew my subscription on PayPal?
How do I cancel my subscription with PayPal?
- Log in to your PayPal.com account, and click the profile link to update your credit card.
- Click History, then select Basic.
- Filter the results by Subscriptions to locate your Fox News Radio subscription
- Then, click the cancel button.
For your convenience we have added this button to help you find your subscriptions in PayPal.
How do I cancel my subscription with 2Checkout.com?
Please have your Sales Order number ready when contacting 2Checkout.com. You can email 2checkout.com or call them toll-free in the U.S. and Canada at 1-877-294-0273. Other locations please dial 1-614-921-2450. For additional help or info, visit 2Checkout.com’s Support Page.
How do I cancel my subscription with Recurly.com?
Some of our more recent podcast subscribers (2010-present) may have subscribed through our Recurly.com service provider. To cancel or otherwise manage your account via Recurly.com, you can click here for Recurly.com’s account management page.
What if I want you to cancel my subscription?
We will be happy to handle this for you from 9am-5pm Eastern Monday-Friday. You will need to send us an email from the email address you used when placing your order. Please also include your Subscription ID or Sale #. This will help us locate your account and cancel your subscription.
But for immediate service in canceling your subscription, please use the service provider (PayPal, 2Checkout or Recurly.com) you originally subscribed with.
Having a podcast problem and don’t see your answer listed here?
Email us! We’ll be happy to answer your questions.