Podcast Frequently Asked Questions
I purchased a podcast subscription. Now what?
As soon as your premium podcast subscription purchase is complete you will receive an invoice receipt email acknowledging your subscription and payment, and you’ll receive a “Premium Podcast Information” email from us, as well. The Premium Podcast Information email will contain your podcast user name, your podcast password and your “Private Podcast URL”. You’ll need the URL for programs like iTunes or “podcatcher apps”. (See below for iTunes/podcast app instructions.)
The easiest way to access your premium podcast is via our premium podcast web portal at http://radio.foxnews.com/account. Just enter your podcast user name and podcast password (from your Premium Podcast Information email) in the boxes indicated, and click/tap the “Enter Premium Area” button. Your podcast URL is not needed on this podcast web portal.
Once you’ve logged in, you can scroll down to see the list of the available podcasts to either listen to online or download. Click “Listen” next to an episode you want to listen to or right-click (press and hold on a smartphone) on “Download” to actually download an episode to your PC/Phone.
Note: The stock iPhone/iPad browser known as Safari cannot download/save files to your phone/tablet. You need to get a different browser on these devices to enable downloading – such as the free “Dolphin” browser which you can get in the iTunes store here. Safari can and does play the podcasts online by clicking the “Listen” link next to an episode you want to hear, however.
To access your premium podcast via iTunes, follow these instructions:
1. Copy your entire private podcast URL.
2. Open iTunes.
3. To show the “File” menu on a Windows PC version of iTunes (if not already visible on the top left of the iTunes program), press the Ctrl+B keys together on your keyboard. The “File” menu is shown by default on Mac computers.
4. Click “File”. When the sub-menu appears, click “Subscribe to Podcast…”.
5. When the “Subscribe to Podcast” box appears, paste your private podcast URL in the box and click OK. ***
6. When prompted, enter your user name and password. Click the check box to remember your password, then click the “LogIn” button.
7. If your credentials are accepted by iTunes, the most recent podcast will begin to download. If you are prompted again by the user name / password box – and you know for sure you have an active and current subscription – you have most likely made a typo when typing in your user name and/or password. And you must check the box that asks whether to save your password.
8. To see an expanded list of available podcasts after the most recent has downloaded, click the “Feed” menu item in the iTunes window. This will reveal the complete list of podcasts available for downloading. To download any available podcast, click the icon to the right of the podcast title you are interested in.
***If you are unfamiliar with how to “copy and paste”, just carefully type your URL in the box provided and click OK. It’s very important to type each character correctly or iTunes will not be able to locate your podcasts.
A free iTunes desktop alternative for Windows is called “Ziepod”. Download Ziepod today at www.Ziepod.com. You will need your Premium Podcast URL for this program, as well. Refer to your Premium Podcast Information email.
Smartphone Podcast Apps
There are podcast “catcher” apps (apps that retrieve/organize podcasts) for smartphones. A few are free while others must be purchased. We cannot offer an exhaustive list of such apps here. But any podcast catcher app you’re interested in needs to be able to access “premium” podcasts – in other words, podcasts that require a user name and password for authentication. Not all podcast apps offer this functionality. Look for podcast apps that offer support for “authenticated” or “premium” podcasts.
For the iPhone and iPad, you can use the free Apple Podcasts app. Get it here.
Once you have downloaded/installed the Apple Podcasts app, a quick and simple way to get your podcast “feed” into the Apple Podcasts app is to open your Safari browser on your iPhone/iPad, and then paste in your podcast URL into Safari’s address bar. You’ll be prompted as to whether you want to open the podcast URL (aka “feed”) in the Podcasts app.
To manually enter your podcast URL in the Podcasts app, tap on the “My Podcasts” menu item at the bottom left of the app. Once “My Podcasts” opens, look for the Search bar near the top. Enter/paste your Premium Podcast URL in the search bar and search. If prompted, enter your podcast user name and podcast password.
For Android phones, you can use the BeyondPod app. You can find it in the Google Play Store here. Follow the instructions on how to add a feed URL, as well as your user name and password.
DoggCatcher is also an app that some Android users report success with. You can find it in the Google Play Store here. Follow the instructions on how to add a feed URL, as well as your user name and password.
Note: Doggcatcher might only report seeing one episode of your available podcasts. This can be easily remedied by making two quick settings changes in DoggCatcher. If you run into this issue, please email us at email@example.com for assistance.
For Windows Phone, we have not been able to test this but there is a podcast app that offers the ability to download “premium” podcasts. It’s called Podcast Picker. You can find it in the Windows Phone store here. Follow the instructions on how to add a feed URL, as well as your user name and password.
Again, this is not a complete list of the available apps you can use. Just remember that any podcast app you decide upon must support password-protected podcasts. Since they are not our apps, we cannot offer direct support for them.
I purchased an individual podcast episode. Do I do anything differently?
Yes. When you get your FOX News Radio “Order Information” email for your individual podcast purchase, you’ll see that it has an image labeled “DOWNLOAD” on it. Underneath the image is a URL (link) to download or listen to the podcast episode. Click on either the link or the image to access your podcast. When you click on the link/image, your podcast file will open up in a web browser. It may begin playing automatically at that point. But look at the top of the browser page for instructions on how to actually download the file. It will say “Download the file by RIGHT CLICKING this link and click SAVE FILE AS or SAVE LINK AS to save to your computer.” (Control-click on a Mac.)
Once downloaded, you can either listen to the podcast “mp3” file on your computer with your default music player (such as Windows Media Player or Quicktime), OR, you can import (iTunes calls it “Add to the Library”) the file into a program and then sync it to an mp3 player.
Can I change my assigned podcast password?
Yes! Just log in with your podcast user name and current podcast password at http://radio.foxnews.com/account and click on the “Change Password” link.
Note: If you have multiple subscriptions, be aware that changing the password for one subscription automatically assigns your custom password to all of your subscriptions.
What do I do if I lost or forgot my subscription information?
You can use our “Forgot Password” link to have this information sent to your podcast subscription email address. All of our podcast subscriptions are identified by the email address used when subscribing, so you must use the email address that was used to subscribe to the podcast to retrieve your information. Just go to http://radio.foxnews.com/account and click on the “Forgot Password” link. A new copy of your Podcast Information email will be sent to you at your subscription email address.
Hey, my FOX News Talk radio podcast is supposed to be three hours! What gives?
We strip out the top and bottom of the hour newscasts, as well as the commercial breaks from each hour of your FOX News Talk radio (Kilmeade and Friends/John Gibson/Tom Sullivan/Alan Colmes) podcast. That leaves about 37 minutes and 40 seconds of content time per hour. All of our FOX News Talk radio programs are three hour shows, so that works out to about 1 hour and 53 minutes of show content per podcast.
What are your podcast subscription cancellation and refund policies?
You may cancel your subscription at any time. Subscription costs are non-refundable.
Instructions on how to cancel are listed in the paragraphs below. Cancellation stops the auto-renewal of your subscription. You will no longer be billed going forward after canceling. You will continue to have access to your podcasts for the duration of time you’ve already paid for.
Example: You have a monthly podcast subscription that is set to renew on August 15th. You cancel the subscription on August 1. You will continue to have access to your podcasts until August 15, and you will not be billed on August 15 or anytime thereafter for this canceled subscription. The subscription will expire on August 15, and podcast access will cease.
How do I manage my billing info or cancel my subscription?
To update your credit card information or cancel your subscription, log in to our podcast subscription web portal at http://radio.foxnews.com/account. Look for the link that says “Manage Podcast Subscription Account” and click on that. That will take you to your private account page where you can update your credit card information or cancel. Note that canceling a subscription merely turns off auto-renewals. Your subscription will remain active for the period you paid for. If you log in and don’t see that “Manage Podcast Subscription Account” link, you probably have an older PayPal or 2Checkout subscription. Details on how to update your information for either of those two services follow below.
I have an older subscription through PayPal. How do I manage my billing or cancel my subscription?
To manage your subscription in PayPal, use this link: PayPal Preapproved Payments. Remember that each preapproved payment you have in PayPal -whether it’s our subscriptions or for other merchants you have set up) has specific choices for primary funding and backup funding.
Note: You must be aware of what funding source(s) you have selected for your PayPal preapproved payments to make sure they remain current. Sometimes people update a credit card in PayPal, but a preapproved payment they have is set for an older/expired card. That will cause a podcast subscription to cancel after repeated renewal attempts if that preapproved funding source is not updated. In other words, it’s not enough to just update a credit card inside PayPal. You need to look at your preapproved payment sources (see link above) to see what you have set for primary and backup funding. So, the steps would be to add a new credit card (or updated information about a current credit card) in your PayPal funding options section, and then go to the preapproved payments section (linked above) to make changes to the funding source for your preapproved payment for our subscriptions.
I have an older subscription through 2checkout.com. How do I manage my billing or cancel my subscription?
In our experience, it is best to call 2checkout.com to either change your billing information or request they cancel your subscription. In the U.S. and Canada, you can call 1-877-294-0273. Elsewhere, dial +1-614-921-2450. It’s helpful to have your 2checkout “Sale Number” when you call, as that allows them to more easily look up your account. If you don’t have your Sale Number handy, just explain as much to them and let them get the identification information they need from you by asking other questions, such as the email address you used when subscribing to the podcast.
Note: When 2checkout updates your billing information, it often takes time before it will take effect on your account. 2checkout only tries to process payments during the overnight hours, so even if you call during the daytime and update your billing information, they still won’t actually try to process your payment -if it’s overdue- until sometime overnight. It’s annoying, but out of our hands, unfortunately. Of course, if your account is not past due, this won’t make any difference to you. But if your account is past-due and they have been unable to successfully bill your account, they will “pause” your podcast access until they can successfully bill. Hence, the note that you may not get immediate access restored when you call to update your information. You probably won’t get resumed access until the next morning.
Can you update my billing information or cancel my subscription?
We can’t update your billing information here, as that’s private and we never see a customer’s credit card number. You need to follow the instructions outlined in the sections above for that. However, we can cancel your subscription. Just send us an email and request we cancel the subscription(s). It’s important that you let us know the email address you used when subscribing, as that’s how we identify customers. Many times customers will email in from a different email address they subscribed with, and that makes it harder to determine what account they are inquiring about. So, if you are writing in from a different email address than you subscribed with, please let us know in the body of the email what that subscription email address was.
My subscription was canceled. Can you reopen it?
If your subscription was past-due and later canceled by our billing service provider, we can’t reopen the subscription, even if you update your billing information. Once a past-due subscription is canceled, it is expired in both our system and the billing service provider’s system. But, it’s a simple matter to resubscribe! Just go to http://radio.foxnews.com/podcast and find the show you are interested in, and resubscribe. Just note that you will get a new set of credentials when you resubscribe.
If you canceled a subscription that still has time remaining and change your mind about canceling, no problem! Just log in at http://radio.foxnews.com/account and find the link that says “Manage Podcast Subscription Account” and click on that. Then, click the “Reactivate” menu for your subscription once you are on your private subscription management page. (If you have an older PayPal or 2checkout subscription and change your mind about canceling, you will need to resubscribe when the current subscription term ends. There’s no way to reactivate a PayPal or 2checkout subscription that has been canceled by a customer.)
Having a podcast problem and don’t see your answer listed here?
We realize we can’t possibly cover every issue that might come up with your podcast subscriptions on this page. But no worries – just email us! We’ll be happy to answer your questions and assist you as best we can.