Trump International Hotel called it unfortunate, but is not quite ready to apologize after a staff member mistakenly thought Duck Dynasty star Jase Robertson was a homeless vagrant and kicked him out of the pricey Manhattan high-rise.
Robertson laughed it off and said he was the victim of “facial profiling,” but the hotel staff was apparently still trying to figure out what went on earlier this week, when Robertson and other members of his family were in New York City to promote the fourth season of their hit A&E reality show.
“We are investigating this very unfortunate situation,” said Suzie Mills, the general manager for Trump International Hotel & Tower, in a statement to Fox News. “Mr. Robertson is a valued guest of our hotel and the members of our staff know who he is.”
The swanky hotel, just across from Central Park, brushed aside a question about whether they had apologized to the popular reality television star – noting the incident was still “under investigation.”
Apparently one Trump International Hotel staff member was not accustomed to seeing a fully bearded guest wearing camouflage pants.
“I asked them where the bathroom was and he said, ‘Right this way, sir,'” Robertson told the hosts of the television show ‘Live with Kelly and Michael.’ “He walked me outside, pointed down the road and said, ‘Good luck.'”
The hosts appeared stunned by the story – but Robertson smiled and said he took it in stride.
“I think it was a facial profiling deal,” he said.
Robertson’s brother, Al, told Fox News the family is getting a good laugh out of the case of mistaken identity.
“He assumed Jase was some homeless guy,” he said. “This is not our first rodeo — which is another reason I stay beardless.”
Ironically, it’s not the first time the men of the Louisiana family have been mistaken for homeless people.
“One time, we were in New York City and people put money in Willie’s coffee cup,” he said. “Dad was speaking at a church once and one of the members showed him where the homeless shelter was.”
The Robertsons said they were “absolutely not offended” by the incident and said they love staying at Trump Hotel.
“We were laughing — wait until the Donald hears about this,” he said.
And for what it’s worth, they hope the staff member doesn’t get in trouble.
“He was just as nice as he could be — escorting Jase to the park,” Al said. “And honestly, if I was in his shoes — I’d have done the same thing.”