Airlines did a better job for customers. According to a new study, airlines slightly beat performance in 2011 compared to 2010.
FOX News Radio's Courtney Kealy reports:
The annual report compiled by Wichita University judged airlines by four measures: lost bags, delayed flights, lousy service or bumpings from full flights. It's based on 2011 data from the Department of Transportation.
Hawaii Airlines and Alaska Airlines came in on top for on time performance. JetBlue came in last, but in first for least passengers bumped from flights. It came in second for lost or mishandled bags after Air Tran.
Southwest was the most complained about by consumers to the Department of Transportation.
Courtney Kealy, FOX News Radio.